These Terms and Conditions govern every account opened at HitnSpin. Registration on the site confirms acceptance of the rules below. Read them before making a deposit or claiming a welcome package.
Operator Information
HitnSpin is operated under a licence issued by the Curaçao Gaming Control Board. The table below lists the core operator details.
| Detail | Information |
|---|---|
| Operator | TwiceDice B.V. |
| Registration | 154842, Willemstad, Curaçao |
| Licence number | OGL/2024/818/0448 |
| Regulator | Curaçao Gaming Control Board |
| Support email | [email protected] |
| Complaints email | [email protected] |
One Account Per Player
Each player may hold a single HitnSpin account. Duplicate accounts, whether opened under the same name or a false identity, breach these terms. If HitnSpin identifies a duplicate account, the duplicate account is voided, all bets and winnings on both the original and the duplicate account are forfeited, and both accounts are closed, immediately and finally.
Registration requires accurate personal details, including a valid phone number with country code +1. False information can lead to account suspension.
Identity Verification (KYC)
Know Your Customer checks apply once a player’s cumulative transactions reach roughly 1000 CAD equivalent. HitnSpin requests three documents at that stage.
- A government-issued ID document
- A photo of the payment card used for deposits
- A selfie of the player holding the ID document
Withdrawals pause until verification clears.
Separation of Client Funds
Player balances are kept separate from the operator’s own working capital. This separation protects deposited funds from being used for HitnSpin’s operational expenses.
Welcome Package Rules
New players select one welcome package before their first deposit. The choice is final once a deposit is made.
| Package | Cash Bonus | Free Spins | Extra |
|---|---|---|---|
| Thor | Up to 1500 CAD | 250 | None |
| Lagerta | Up to 1250 CAD | 500 | None |
| Freya | Up to 1000 CAD | 125 | 750 loyalty points, level raised immediately |
| Ragnar | Up to 600 CAD | None | None |
Bonus balance carries a 40x wagering requirement. Free spin winnings carry a separate 30x wagering requirement, tracked independently of the bonus balance. A player cannot cash out more than 5 times the deposit amount from any welcome bonus, regardless of how large the bonus win turns out to be.
Activation starts a 4-day countdown on the entire welcome package. Inside that 4-day window, the bonus credit and the free spins run on separate 48-hour clocks, so each part can expire on its own timeline.
Deposits and Withdrawals
Canadian players fund accounts in CAD using cards, e-wallets, or cryptocurrency including Bitcoin, Litecoin, Ethereum and Tether. Withdrawal speed depends on the amount requested, once KYC is complete.
| Withdrawal Amount (CAD) | Typical Processing | Maximum Processing |
|---|---|---|
| Up to 499 | 5 minutes to 12 hours | 2 business days |
| 500 to 4999 | Up to 48 hours | 5 business days |
| 5000 to 29999 | Up to 96 hours | 14 business days |
| 30000 and above | Up to 96 hours | 30 business days |
A player who requests a withdrawal before wagering the deposit at least 2 times faces a 20 percent holdback on that withdrawal.
Governing Law
These Terms and Conditions are governed by the laws of Curaçao. The licence OGL/2024/818/0448, issued by the Curaçao Gaming Control Board, forms the legal basis for HitnSpin’s operations.
Complaints Procedure
Players with an unresolved issue should first contact support through live chat, available 24/7, or by emailing [email protected] for formal cases. Formal complaints need to reach that inbox no later than 6 months after the incident took place, or HitnSpin can decline to review the case.
If HitnSpin’s response does not resolve the matter, the complaint can be escalated to the Curaçao Gaming Control Board for independent review.
Game Fairness and RNG
An independent external company audits the random number generator behind HitnSpin’s games. On top of that audit, a subset of the game library carries a Provably Fair option, a separate tool that lets a player verify the outcome of one specific round after it’s played.
SSL encryption protects data across the entire site.
FAQ
What currency do Canadian players use at HitnSpin?
CAD is the reference currency for deposits, withdrawals and bonus amounts shown to Canadian players.
When does KYC verification trigger?
Verification applies once a player’s cumulative transactions reach roughly 1000 CAD equivalent, requiring an ID document, a card photo and a selfie with the ID.
What happens if I withdraw before wagering my deposit twice?
A 20 percent holdback applies to the withdrawal if the deposit has not been wagered at least 2 times first.
How long is a welcome package valid?
The clock on the whole package runs out 4 days after activation, and inside that period the bonus credit and the free spins each have their own separate 48-hour limit.
Where can I file a formal complaint?
Send a formal complaint to [email protected] no later than 6 months after the incident. If it remains unresolved, the case can be escalated to the Curaçao Gaming Control Board.
Is the maximum bonus cashout limited?
Yes, a cap applies. Winnings pulled from a welcome bonus cannot be cashed out above 5x whatever amount was deposited to trigger it.