HitnSpin support has three channels. Each one fits a different need. Some questions need a quick chat. Others need a written record.
Live chat handles most day-to-day questions. Email works better for issues that need documentation or a longer review.
Support Channels
| Channel | Contact | Best for |
|---|---|---|
| Live chat | Available 24/7 on the site | Account, deposit and game questions |
| Support email | [email protected] | General inquiries and technical issues |
| Complaints email | [email protected] | Formal disputes and unresolved issues |
Filing a Complaint
Send a formal complaint to [email protected]. Do this within six months of the incident. A clear email speeds up the review.
Use [email protected] for general questions. Use a formal complaint for disputes over bonuses, withdrawals or account decisions.
Include these details in the message:
- Full name and the email address linked to the account
- Username or account number
- Date and time the issue occurred
- A description of the problem, including any error messages
- Screenshots or transaction references, where available
- The outcome the player is requesting
HitnSpin may not resolve every complaint right away. In that case, players can escalate the matter to the Curaçao Gaming Control Board.
An independent auditor checks the RNG behind HitnSpin games. Select titles also offer a Provably Fair check. Contact requests about fairness can point to these safeguards.
Operator Information
HitnSpin is run by TwiceDice B.V. The table below lists the operator and license details.
| Detail | Information |
|---|---|
| Operator | TwiceDice B.V. |
| Registration | 154842, Willemstad, Curaçao |
| License | OGL/2024/818/0448, Curaçao Gaming Control Board |
| Support email | [email protected] |
| Complaints email | [email protected] |
FAQ
What is the fastest way to reach HitnSpin support?
Live chat responds fastest and runs around the clock, every day of the week.
How long does a complaint take to resolve?
Times vary by case. Every complaint sent to [email protected] gets a review.
Can Canadian players contact support in local time zones?
Yes. Live chat runs 24/7, so players anywhere in Canada can reach an agent at any hour.
What happens if a complaint stays unresolved?
Players can escalate the case. Contact the Curaçao Gaming Control Board within six months of the original incident.