This policy explains how HitnSpin handles personal data for players in Canada. TwiceDice B.V. operates HitnSpin. TwiceDice B.V. is registered in Willemstad, Curaçao, under number 154842. The Curaçao Gaming Control Board issued license OGL/2024/818/0448 for this operation. When you create an account, you accept the practices described below.
Data Collected at Registration
The registration form asks for a few key details. HitnSpin needs these to open a working account.
- Full name and date of birth
- Email address
- Phone number, entered with the +1 country code for Canada
- Chosen username and password
- Residential address and country
- Preferred currency, set to CAD for Canadian players
KYC Verification Documents
Verification starts once a player’s transactions reach roughly 1000 CAD. At that point, the account team asks for three items.
- A government-issued ID document
- A photo of the payment card used for deposits, with the middle digits partially covered
- A selfie showing the player holding the submitted ID document
These documents confirm identity and age. They support anti-fraud checks under the Curaçao license.
Technical Data Collected Automatically
The platform logs certain technical details. This happens every time a player visits the site or app.
- IP address and approximate location
- Device type, operating system and browser
- Session timestamps and pages visited
- Gameplay logs, including bets placed and bonus activity
- Crypto wallet addresses when Bitcoin, Litecoin, Ethereum or Tether is used for deposits or withdrawals
Why This Data Is Processed
| Purpose | Explanation |
|---|---|
| Account creation and login | Verifying identity so a player can access their own account |
| KYC and anti-fraud checks | Confirming age and identity before withdrawals above the KYC threshold |
| Payment processing | Handling deposits and withdrawals through cards, e-wallets and crypto |
| Bonus and loyalty tracking | Applying wagering rules to bonus balance and free-spin winnings separately |
| Customer support | Resolving queries raised through live chat or email |
| Security monitoring | Detecting unusual login patterns or account misuse |
Third-Party Tools
A small number of external providers process limited data for HitnSpin. Each tool sees only what it needs.
| Tool Type | Data Visible to the Tool |
|---|---|
| Analytics tool | Pages visited, session length, device and browser type |
| Network-security / CDN tool | IP address, request patterns, traffic routing data |
| UX-analytics tool | On-page interactions such as clicks and scroll behaviour, without payment details |
Data Retention
HitnSpin keeps account records for 6 years after account closure. This period covers regulatory duties tied to the Curaçao license. It also covers disputes raised after a player leaves.
Player Rights
Players registered with HitnSpin have these rights over their personal data.
- Access: request a copy of the data held about them
- Rectification: ask for inaccurate details to be corrected
- Erasure: request deletion where retention is not legally required
- Restriction: limit how certain data is processed
- Portability: receive account data in a transferable format
- Complaint: raise a formal concern about how data was handled
Contact for Data Requests
Send data-related requests to [email protected] for general questions. Use [email protected] if you have a formal complaint about how HitnSpin handled your data. Live chat is also open 24/7 on the site for quick queries. You have 6 months from the incident date to raise a data complaint. If HitnSpin does not resolve it, you may then take the case to the Curaçao Gaming Control Board.
FAQ
What documents does HitnSpin ask for during KYC?
An ID document, a photo of the payment card used, and a selfie holding that ID document.
How long does HitnSpin keep my data after I close my account?
Account records are retained for 6 years following closure.
Can I ask HitnSpin to delete my personal data?
Yes, players can request erasure, though some data may be kept where retention is legally required.
Who sees my data among third-party tools?
Three tool types see limited data: analytics, network-security/CDN, and UX-analytics. Each one only sees the data listed in the table above.
Where do I send a complaint about data handling?
Send it to [email protected]. Do this within 6 months of the incident. If it stays unresolved, the Curaçao Gaming Control Board can review it next.