{"id":540,"date":"2026-07-08T11:56:23","date_gmt":"2026-07-08T11:56:23","guid":{"rendered":"https:\/\/hitnspin-24.com\/agb\/"},"modified":"2026-07-13T09:02:43","modified_gmt":"2026-07-13T09:02:43","slug":"terms","status":"publish","type":"page","link":"https:\/\/hitnspin-24.com\/en\/terms\/","title":{"rendered":"HitnSpin Terms and Conditions"},"content":{"rendered":"\n
These Terms and Conditions govern every account opened at HitnSpin. Registration on the site confirms acceptance of the rules below. Read them before making a deposit or claiming a welcome package.<\/p>\n\n\n\n
Operator Information<\/h2>\n\n\n\n
HitnSpin is operated under a licence issued by the Cura\u00e7ao Gaming Control Board. The table below lists the core operator details.<\/p>\n\n\n\n
Each player may hold a single HitnSpin account. Duplicate accounts, whether opened under the same name or a false identity, breach these terms. If HitnSpin identifies a duplicate account, the duplicate account is voided, all bets and winnings on both the original and the duplicate account are forfeited, and both accounts are closed, immediately and finally.<\/p>\n\n\n\n
Registration requires accurate personal details, including a valid phone number with country code +1. False information can lead to account suspension.<\/p>\n\n\n\n
Identity Verification (KYC)<\/h2>\n\n\n\n
Know Your Customer checks apply once a player’s cumulative transactions reach roughly 1000 CAD equivalent. HitnSpin requests three documents at that stage.<\/p>\n\n\n\n
\n
A government-issued ID document<\/li>\n\n\n\n
A photo of the payment card used for deposits<\/li>\n\n\n\n
A selfie of the player holding the ID document<\/li>\n<\/ul>\n\n\n\n
Withdrawals pause until verification clears.<\/p>\n\n\n\n
Separation of Client Funds<\/h2>\n\n\n\n
Player balances are kept separate from the operator’s own working capital. This separation protects deposited funds from being used for HitnSpin’s operational expenses.<\/p>\n\n\n\n
Welcome Package Rules<\/h2>\n\n\n\n
New players select one welcome package before their first deposit. The choice is final once a deposit is made.<\/p>\n\n\n\n
Bonus balance carries a 40x wagering requirement. Free spin winnings carry a separate 30x wagering requirement, tracked independently of the bonus balance. A player cannot cash out more than 5 times the deposit amount from any welcome bonus, regardless of how large the bonus win turns out to be.<\/p>\n\n\n\n
Activation starts a 4-day countdown on the entire welcome package. Inside that 4-day window, the bonus credit and the free spins run on separate 48-hour clocks, so each part can expire on its own timeline.<\/p>\n\n\n\n
Deposits and Withdrawals<\/h2>\n\n\n\n
Canadian players fund accounts in CAD using cards, e-wallets, or cryptocurrency including Bitcoin, Litecoin, Ethereum and Tether. Withdrawal speed depends on the amount requested, once KYC is complete.<\/p>\n\n\n\n
Withdrawal Amount (CAD)<\/th>
Typical Processing<\/th>
Maximum Processing<\/th><\/tr>
Up to 499<\/td>
5 minutes to 12 hours<\/td>
2 business days<\/td><\/tr>
500 to 4999<\/td>
Up to 48 hours<\/td>
5 business days<\/td><\/tr>
5000 to 29999<\/td>
Up to 96 hours<\/td>
14 business days<\/td><\/tr>
30000 and above<\/td>
Up to 96 hours<\/td>
30 business days<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
A player who requests a withdrawal before wagering the deposit at least 2 times faces a 20 percent holdback on that withdrawal.<\/p>\n\n\n\n
Governing Law<\/h2>\n\n\n\n
These Terms and Conditions are governed by the laws of Cura\u00e7ao. The licence OGL\/2024\/818\/0448, issued by the Cura\u00e7ao Gaming Control Board, forms the legal basis for HitnSpin’s operations.<\/p>\n\n\n\n
Complaints Procedure<\/h2>\n\n\n\n
Players with an unresolved issue should first contact support through live chat, available 24\/7, or by emailing complaints@hitnspin.com for formal cases. Formal complaints need to reach that inbox no later than 6 months after the incident took place, or HitnSpin can decline to review the case.<\/p>\n\n\n\n
If HitnSpin’s response does not resolve the matter, the complaint can be escalated to the Cura\u00e7ao Gaming Control Board for independent review.<\/p>\n\n\n\n
Game Fairness and RNG<\/h2>\n\n\n\n
An independent external company audits the random number generator behind HitnSpin’s games. On top of that audit, a subset of the game library carries a Provably Fair option, a separate tool that lets a player verify the outcome of one specific round after it’s played.<\/p>\n\n\n\n
SSL encryption protects data across the entire site.<\/p>\n\n\n\n
FAQ<\/h2>\n\n\n\n
What currency do Canadian players use at HitnSpin?<\/strong> CAD is the reference currency for deposits, withdrawals and bonus amounts shown to Canadian players.<\/p>\n\n\n\n
When does KYC verification trigger?<\/strong> Verification applies once a player’s cumulative transactions reach roughly 1000 CAD equivalent, requiring an ID document, a card photo and a selfie with the ID.<\/p>\n\n\n\n
What happens if I withdraw before wagering my deposit twice?<\/strong> A 20 percent holdback applies to the withdrawal if the deposit has not been wagered at least 2 times first.<\/p>\n\n\n\n
How long is a welcome package valid?<\/strong> The clock on the whole package runs out 4 days after activation, and inside that period the bonus credit and the free spins each have their own separate 48-hour limit.<\/p>\n\n\n\n
Where can I file a formal complaint?<\/strong> Send a formal complaint to complaints@hitnspin.com no later than 6 months after the incident. If it remains unresolved, the case can be escalated to the Cura\u00e7ao Gaming Control Board.<\/p>\n\n\n\n
Is the maximum bonus cashout limited?<\/strong> Yes, a cap applies. Winnings pulled from a welcome bonus cannot be cashed out above 5x whatever amount was deposited to trigger it.<\/p>\n\n\n\n
These Terms and Conditions govern every account opened at HitnSpin. Registration on the site confirms acceptance of the rules below. Read them before making a deposit or claiming a welcome package. Operator Information HitnSpin is operated under a licence issued by the Cura\u00e7ao Gaming Control Board. The table below lists the core operator details. Detail […]<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-540","page","type-page","status-publish","hentry"],"yoast_head":"\n