{"id":538,"date":"2026-07-08T11:56:22","date_gmt":"2026-07-08T11:56:22","guid":{"rendered":"https:\/\/hitnspin-24.com\/kontakt\/"},"modified":"2026-07-13T09:01:46","modified_gmt":"2026-07-13T09:01:46","slug":"contact","status":"publish","type":"page","link":"https:\/\/hitnspin-24.com\/de\/contact\/","title":{"rendered":"Kontakt zu HitnSpin"},"content":{"rendered":"\n

Sie haben Fragen zu Ihrem Konto? Oder zu Zahlungen? Oder zu den Spielregeln? Das HitnSpin-Team erreichen Sie \u00fcber mehrere Kan\u00e4le. Die folgende \u00dcbersicht zeigt den passenden Weg f\u00fcr jedes Anliegen.<\/p>\n\n\n\n

Jeder Kanal hat einen eigenen Zweck. So landet Ihre Anfrage direkt bei der richtigen Stelle. F\u00fcr dringende Fragen zum laufenden Spiel eignet sich der Live-Chat am besten. E-Mail-Kan\u00e4le sind f\u00fcr Anliegen mit Dokumentation gedacht.<\/p>\n\n\n\n

Support-Kan\u00e4le<\/h2>\n\n\n\n
Kanal<\/th>Erreichbarkeit<\/th>Verwendungszweck<\/th><\/tr><\/thead>
Live-Chat<\/td>Rund um die Uhr, t\u00e4glich<\/td>Allgemeine Fragen, schnelle Kl\u00e4rung<\/td><\/tr>
support@hitnspin.com<\/td>Antwort per E-Mail<\/td>Allgemeiner Support, Konto- und Zahlungsfragen<\/td><\/tr>
complaints@hitnspin.com<\/td>Antwort per E-Mail<\/td>Formelle Beschwerden, Anfragen zu Datenrechten<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Inhalt einer Beschwerde-E-Mail<\/h2>\n\n\n\n

Damit das Team eine Beschwerde z\u00fcgig bearbeiten kann, sollte die Nachricht an complaints@hitnspin.com folgende Angaben enthalten. Das beschleunigt die Pr\u00fcfung.<\/p>\n\n\n\n

    \n
  • Vollst\u00e4ndiger Name und die im Konto hinterlegte E-Mail-Adresse<\/li>\n\n\n\n
  • Benutzername beziehungsweise Kontonummer<\/li>\n\n\n\n
  • Genaue Beschreibung des Vorfalls mit Datum und Uhrzeit<\/li>\n\n\n\n
  • Betroffene Transaktion, Spiel oder Bonus, sofern zutreffend<\/li>\n\n\n\n
  • Screenshots oder Belege, die den Sachverhalt st\u00fctzen<\/li>\n<\/ul>\n\n\n\n

    Sie haben sechs Monate Zeit. So lange k\u00f6nnen Sie eine Beschwerde nach dem Vorfall einreichen. Findet sich keine L\u00f6sung? Dann geht der Fall an das Cura\u00e7ao Gaming Control Board.<\/p>\n\n\n\n

    Machen Sie vollst\u00e4ndige Angaben in der ersten Nachricht. So geht die Pr\u00fcfung schneller. R\u00fcckfragen des Teams verl\u00e4ngern sonst die Bearbeitungszeit.<\/p>\n\n\n\n

    Angaben zum Betreiber<\/h2>\n\n\n\n
    Angabe<\/th>Details<\/th><\/tr><\/thead>
    Betreiber<\/td>TwiceDice B.V.<\/td><\/tr>
    Sitz<\/td>Willemstad, Cura\u00e7ao<\/td><\/tr>
    Registrierungsnummer<\/td>154842<\/td><\/tr>
    Lizenznummer<\/td>OGL\/2024\/818\/0448<\/td><\/tr>
    Lizenzgeber<\/td>Cura\u00e7ao Gaming Control Board<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

    FAQ<\/h2>\n\n\n\n

    Wie schnell antwortet der Live-Chat?<\/strong>
    Der Live-Chat ist rund um die Uhr da. Anfragen beantwortet er meist sofort im Gespr\u00e4ch.<\/p>\n\n\n\n

    An welche Adresse schreibe ich bei einem technischen Problem im Konto?<\/strong>
    Nutzen Sie support@hitnspin.com. Diese Adresse ist richtig f\u00fcr Konto, Einzahlung oder Spielablauf.<\/p>\n\n\n\n

    Wann sollte ich complaints@hitnspin.com statt der Support-Adresse nutzen?<\/strong>
    Nutzen Sie diese Adresse nur f\u00fcr formelle Beschwerden. Auch Datenschutz-Anfragen wie Auskunft oder L\u00f6schung geh\u00f6ren hierher.<\/p>\n\n\n\n

    Wer pr\u00fcft eine Beschwerde, wenn sie nicht gel\u00f6st wird?<\/strong>
    L\u00f6st das Team den Fall intern nicht? Dann geht die Beschwerde weiter. Zust\u00e4ndig ist dann das Cura\u00e7ao Gaming Control Board. Diese Beh\u00f6rde vergab die Lizenz OGL\/2024\/818\/0448.<\/p>\n\n\n\n

    <\/p>\n","protected":false},"excerpt":{"rendered":"

    Sie haben Fragen zu Ihrem Konto? Oder zu Zahlungen? Oder zu den Spielregeln? Das HitnSpin-Team erreichen Sie \u00fcber mehrere Kan\u00e4le. Die folgende \u00dcbersicht zeigt den passenden Weg f\u00fcr jedes Anliegen. Jeder Kanal hat einen eigenen Zweck. So landet Ihre Anfrage direkt bei der richtigen Stelle. F\u00fcr dringende Fragen zum laufenden Spiel eignet sich der Live-Chat […]<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-538","page","type-page","status-publish","hentry"],"yoast_head":"\nKontakt bei HitnSpin: Support, Beschwerden<\/title>\n<meta name=\"description\" content=\"Live-Chat, Support- oder Beschwerde-E-Mail, Betreiberdaten, h\u00e4ufige Fragen.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hitnspin-24.com\/de\/contact\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:locale:alternate\" content=\"en_CA\" \/>\n<meta property=\"og:locale:alternate\" content=\"fr-BE\" \/>\n<meta property=\"og:locale:alternate\" content=\"hu_HU\" \/>\n<meta property=\"og:locale:alternate\" content=\"bg-BG\" 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