{"id":538,"date":"2026-07-08T11:56:22","date_gmt":"2026-07-08T11:56:22","guid":{"rendered":"https:\/\/hitnspin-24.com\/kontakt\/"},"modified":"2026-07-13T09:01:46","modified_gmt":"2026-07-13T09:01:46","slug":"contact","status":"publish","type":"page","link":"https:\/\/hitnspin-24.com\/ca\/contact\/","title":{"rendered":"Contacter HitnSpin Casino"},"content":{"rendered":"\n

Vous avez une question sur un d\u00e9p\u00f4t, un retrait ou un bonus ? HitnSpin r\u00e9pond vite. Choisissez le canal selon l’urgence de votre demande.<\/p>\n\n\n\n

Canaux de support disponibles<\/h2>\n\n\n\n
Canal<\/th>Disponibilit\u00e9<\/th>Usage recommand\u00e9<\/th><\/tr>
Chat en direct<\/td>24 heures sur 24, 7 jours sur 7<\/td>Questions urgentes sur compte, d\u00e9p\u00f4t ou retrait<\/td><\/tr>
support@hitnspin.com<\/td>R\u00e9ponse sous quelques jours ouvrables<\/td>Demandes g\u00e9n\u00e9rales, questions techniques<\/td><\/tr>
complaints@hitnspin.com<\/td>R\u00e9ponse sous quelques jours ouvrables<\/td>Plaintes formelles et litiges non r\u00e9solus<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Le chat en direct r\u00e8gle la plupart des situations. Les plaintes formelles suivent une autre proc\u00e9dure. Nous l’expliquons ci-dessous.<\/p>\n\n\n\n

D\u00e9poser une plainte formelle<\/h2>\n\n\n\n

Envoyez un courriel \u00e0 complaints@hitnspin.com. Incluez ces \u00e9l\u00e9ments pour un traitement rapide.<\/p>\n\n\n\n

    \n
  • Nom complet et identifiant du compte joueur<\/li>\n\n\n\n
  • Description pr\u00e9cise de l’incident, avec dates<\/li>\n\n\n\n
  • Num\u00e9ros de transaction concern\u00e9s, le cas \u00e9ch\u00e9ant<\/li>\n\n\n\n
  • Captures d’\u00e9cran ou documents justificatifs<\/li>\n\n\n\n
  • R\u00e9sultat souhait\u00e9 par le joueur<\/li>\n<\/ul>\n\n\n\n

    Vous avez six mois apr\u00e8s l’incident pour soumettre une plainte. Pass\u00e9 ce d\u00e9lai, nous pouvons refuser la demande. Le litige reste sans solution ? Nous le transmettons au Cura\u00e7ao Gaming Control Board pour arbitrage.<\/p>\n\n\n\n

    Coordonn\u00e9es de l’op\u00e9rateur<\/h2>\n\n\n\n
    \u00c9l\u00e9ment<\/th>D\u00e9tail<\/th><\/tr>
    Marque<\/td>HitnSpin<\/td><\/tr>
    Op\u00e9rateur<\/td>TwiceDice B.V.<\/td><\/tr>
    Si\u00e8ge social<\/td>Willemstad, Cura\u00e7ao<\/td><\/tr>
    Num\u00e9ro d’enregistrement<\/td>154842<\/td><\/tr>
    Licence<\/td>OGL\/2024\/818\/0448, Cura\u00e7ao Gaming Control Board<\/td><\/tr>
    Courriel support<\/td>support@hitnspin.com<\/td><\/tr>
    Courriel plaintes<\/td>complaints@hitnspin.com<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

    FAQ<\/h2>\n\n\n\n

    Le chat en direct est-il vraiment ouvert la nuit ?<\/strong>
    Oui. Notre \u00e9quipe r\u00e9pond par chat en direct 24 heures sur 24, tous les jours.<\/p>\n\n\n\n

    Quelle adresse utiliser pour un probl\u00e8me de retrait CAD non trait\u00e9 ?<\/strong>
    Contactez d’abord le chat en direct. Le retrait reste bloqu\u00e9 ? \u00c9crivez \u00e0 complaints@hitnspin.com pour ouvrir un dossier de plainte formelle.<\/p>\n\n\n\n

    Combien de temps pour recevoir une r\u00e9ponse par courriel ?<\/strong>
    Nous r\u00e9pondons sous quelques jours ouvrables. Cela vaut pour support@hitnspin.com et complaints@hitnspin.com.<\/p>\n\n\n\n

    Que faire si HitnSpin ne r\u00e9pond pas \u00e0 une plainte ?<\/strong>
    Transmettez votre dossier au Cura\u00e7ao Gaming Control Board. Cette autorit\u00e9 supervise notre licence OGL\/2024\/818\/0448.<\/p>\n\n\n\n

    <\/p>\n","protected":false},"excerpt":{"rendered":"

    Vous avez une question sur un d\u00e9p\u00f4t, un retrait ou un bonus ? HitnSpin r\u00e9pond vite. Choisissez le canal selon l’urgence de votre demande. Canaux de support disponibles Canal Disponibilit\u00e9 Usage recommand\u00e9 Chat en direct 24 heures sur 24, 7 jours sur 7 Questions urgentes sur compte, d\u00e9p\u00f4t ou retrait support@hitnspin.com R\u00e9ponse sous quelques jours […]<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-538","page","type-page","status-publish","hentry"],"yoast_head":"\nContact HitnSpin Casino : chat, courriel, plaintes<\/title>\n<meta name=\"description\" content=\"Chat 24\/7, coordonn\u00e9es, proc\u00e9dure de plainte, r\u00e9ponses courantes.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hitnspin-24.com\/ca\/contact\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:locale:alternate\" content=\"de_DE\" \/>\n<meta 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